Kaizen Game Works first caught my attention with Paradise Killer back in 2020. That game was a narrative wonderland — as much a joy to explore as it was to soak in its mesmerizing prose and unique world filled with vibrant characters. On the surface, their latest entry, Promise Mascot Agency, seems like a departure from that formula. However, after diving into its delightful universe for nearly twenty hours, it’s clear that this studio shouldn’t be appraised at face value. While Promise Mascot Agency evades any neat categorization, it’s a wild ride that I’d wholeheartedly recommend to anyone seeking something truly original or who just loves a well-crafted game.
In this adventure, you step into the shoes of Michi, who is more infamously known in yakuza circles as The Janitor. After a botched job, his criminal family declares him dead, sending him off to a cursed rural town in Kyushu called Kaso-Machi, where male yakuza seemingly cannot survive. Michi’s mission? To breathe new life into a faltering mascot agency so he can pay back the massive debt he owes his family. You might wonder, what’s a mascot agency anyway? Well, mascots, despite their whimsical appearances, need gigs too — whether it’s promoting events or turning eyes toward whatever cause they represent. Alongside your quirky assistant Pinky, who amusingly resembles a pinky finger, you set out to turn Promise Mascot Agency into Japan’s premier mascot establishment, all while unraveling the town’s manifold secrets.
Here’s where I’d typically compare the game to familiar titles, but Promise Mascot Agency is a league of its own. You could loosely describe it as a narrative adventure, inviting players to navigate a small open world, perform community-driven tasks, and recruit mascots while revamping the town and helping mascots achieve their dreams. The core of the game involves cruising around in a rundown truck, meeting the folks of Kaso-Machi. You don’t actually leave the vehicle, so there’s no risk of fall damage or crashing into things, but souping up your truck is part of the fun. Jumping off hills, boosting, and even splashing into water become joyous little adventures as you familiarize yourself with the town. The game revels in its own absurdity, making the characters wonderfully relatable. From outlandish mascots like Trororo, who’s on a peculiar mission to promote the enjoyment of Adult Videos, to human characters like Miss Wambui, an English teacher who’s fallen head over heels for both her students and the idyllic countryside. The writing is top-notch, which teams seamlessly with the extraordinary design of the mascots, ensuring they’re unforgettable. It’s genuinely crafty how, as the agency grows, you’re required to sell mascot merch for added revenue—which left me yearning for To-Fu, Neko Roll, and Koke-Maru goods myself!
Sending mascots out on assignments occasionally leads to mishaps. At such times, the game morphs into a minigame card-battler where you enlist the citizens of Kaso-Machi as Support Heroes to tackle obstacles. Whether it is poorly placed boxes or faulty vending machines, you have 60 seconds to reduce an object’s health bar using strategic card play. Limited to two action points per battle, you can increase available actions by chaining cards together, allowing you to play costlier cards or replenish your hand. At first, these challenges might trip you up, but helping out your Support Heroes through town quests or simply chatting with them often enhances their abilities. As the game progresses, you’ll grasp how its systems are interconnected, enhancing not only your profits as you expand and upgrade the agency but also revitalizing the entire town. The visual tone may seem dark and somber initially, but my journey was surprisingly heartwarming. Exploring became increasingly enjoyable as I mapped out the town and learned its nuances.
The game truly shines in the details. Although not all dialogues are voice-acted, all the cutscenes and mascot introductions are brought to life with voice work, imbuing every character with spirit. I especially appreciate how dialogue choices focus on the emotion or intent rather than the exact line Michi will say—a feature I wish more narrative games would adopt. Here, you always know if Michi will be [supportive], [reassuring], or [direct], allowing both the player and the writers freedom in shaping interactions. While playing, I found myself reminiscent of the feelings Paradise Killer evoked, which is perhaps the highest praise I can offer. Kaizen Game Works seems to embrace its uniqueness fully, and I dare say, Promise Mascot Agency surpasses its predecessor. The soundtrack deserves a special shoutout, too. It features artist Alpha Crome Yayo’s blend of lo-fi, Japanese City Pop, and ‘90s arcade vibes, perfectly complementing the atmosphere of Kaso-Machi at every corner. It’s truly the cherry on top.
The Switch version, alas, does suffer from some issues worth noting. It grapples with inconsistent frame rates, lag in rendering both 2D and 3D assets, and clunky load times—especially noticeable with asset pop-ins while driving. These hiccups make it a rougher experience on the Switch, so if you have another platform option, I’d advise going with that. Just because the game nods to a different gaming era doesn’t mean you want it to look like one. During my playthrough, I experienced two software crashes and the final act was pocked with more noticeable frame stutters and minor glitches.
While the game’s open-ended nature lets you tackle chapters and main quests at your own pace, I have to admit I got so engrossed in side quests and objectives that by the time the agency was humming at full efficiency, I swept through the last three chapters swiftly. The game doesn’t exactly limit progression but for future players, I’d suggest engaging with the main quest sooner and savouring interactions with your mascots during their ‘life satisfaction reviews’ as they come. Addressing them all at once toward the game’s end isn’t ideal for most players, given the myriad of systems to keep track of initially. So, take your time, collaborate often with Pinky as you roam, and engage quickly with intriguing townsfolk you stumble across.
Promise Mascot Agency feels like a game from the golden PS2 or GameCube era—a true passion project packed with heart, compelling stories, endearing characters, and a beautifully crafted world. It’s a rare find these days, a game that boldly strides out of the shadows of comparison. In an industry trending toward safety and convention, Promise Mascot Agency stands as a refreshing breath of originality and confidence. The love poured into this world and its characters is palpable, and while its experience defies usual gaming conventions, if you give it a chance (preferably on a non-Switch platform), it’s a journey that will stay with you for a long time.